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1 Available Student Discount

Dune London

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Latest Reviews

Katie helped me so quickly and effectively, I had put in the wrong email address and had no confirmation of my order. She quickly found it and gave me tracking details and order number. So helpful.

Trustpilot

I've bought some smart shoes from Dune before and they are fantastic, look great and we'll made. I also has an enquiry about the smart trainers they sell, Suzy was a great help and answered my questions clearly and promptly, it's so nice to have great customer service

Trustpilot

I contacted Dune regarding my Ladybird handbag and if they could provide me with some spare stones as some had popped out with gentle use. I had a very quick response from 'MARIE' who looked into if this was possible as they don't have a spares department but will raise this QC to try and locate some in their warehouse. Quickly after that she confirmed that they can send me stones of various sizes free of charge. Thank you for your help!

Trustpilot

I mucked up a return really badly and sent M and S shoes to Dune, and Dune boots to M and S ( long story why...) Anyway Charlie at Dune could not have been more helpful in getting that side resolved. Next M & S ! What amazing CS staff Dune seem to have

Trustpilot

Dune London FAQs

FAQ

How can I pay for my order?

We accept most major debit and credit cards, including Visa, MasterCard, and American Express. We also accept Paypal, Klarna, Apple and Google Pay.

FAQ

How do I track my order?

Please click on the tracking link provided within your shipment email to track your order. Please allow 24 hours from dispatch for the tracking details to be uploaded. If the link does not work after this period, please call our Customer Experience Team on 01202 037 097.

FAQ

What delivery options do you offer?

All Standard - £3.99 or free for orders over £120 (2-4 working days from dispatch)
Next Day - £5.99 (Before 6pm Monday to Friday)
Saturday - £8.50 (Before 6pm on Friday)
For full delivery details, please click here.
For all international delivery options, please click here.
*We are unable to deliver to certain locations such as Aramex House, Hotels, Universities and Hospitals.

FAQ

How do I apply my discount code?

Once you have reached stage ‘3.Payment’ of the checkout process, there is an option above the ‘Total to Pay’ stating 'Promo Code'. Simply type your code into the box provided, click ‘Apply’ and your discount, if valid, will be applied to your order total.

FAQ

How do I return my order?

Items purchased online and in store can be returned within 28 days of receiving your order for FREE. Please complete and enclose the Paperwork inside the parcel. No Paperwork? No problem! Just pop a note inside with your order number, customer name, and the reason for the return. You will receive your refund within 10 working days of the item(s) being sent back.
We are unable to provide exchanges on any returns. To view our returns options click here.

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