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SANDRO FAQs

FAQ

What is SANDRO's Return policy?

All online orders may be returned to sandro-paris.com or in SANDRO Boutiques within 30 days of ship date for full refund unless marked as Final Sale. Returned items must be in their original condition with all tags and labels attached. Items returned with tags not in their original position will not be accepted. Footwear must include the original shoebox in its original condition. Worn, altered or washed merchandise cannot be returned. Any items returned that do not meet our return policy will be returned to sender.

FAQ

How are SANDRO items designed?

All our items are designed by our team of designers and the founder of our brand, Evelyne Chetrite, for our women’s line and her son Ilan Chetrite for the men’s line.
Click here for more information on our SANDRO Paris designers.
To find out more about how our pieces are designed, head to our 'Workshop' page.

FAQ

How do you define a product as "eco-responsible"?

A product is considered eco-responsible if it follows one or more of these criteria’s:

  • At least 30% of its material is eco-responsible, meaning, it has an official external certification such as GOTS, OCS 100, ECOVERO and so on. Beginning in 2022, products are now considered eco-responsible if one main material makes up 50%.

  • For denim pieces, their wash is eco-responsible, done with EIM (Environmental Impact Measuring) technology.

  • For pieces in leather and leather goods, the originating tannery is certified LEATHER WORKING GROUP GOLD or SILVER.

FAQ

How do you reduce residual stock?

Producing less and producing better is a day-to-day concern for us. To that end, we are working on the very structure of the collections. For example, between 2017 and 2020, we reduced the size of our collections by 25%. By adjusting the volumes produced as best as possible, our residual stock volumes at the end of the season decreased globally by 27% between 2018 and 2021, despite of Covid. To achieve our goal of not destroying any products at the end of a garment's life cycle, we are committed to a circular economy by entering into partnerships with companies that resell second-hand clothes. Furthermore, we give unsold stock and unused materials a second life by donating them to charities, recovery organizations and fashion schools. We have also reduced the number of pieces in our collections by 20% since 2019. This allows us to better scale our production volumes and reduce our stocks.

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